Privacy Policy

Personal Information Consent Form /Personal Information & Protection Act

We are committed to protecting the privacy of our patients’ personal information and to utilizing all personal information in a responsible and professional manner. This document summarizes some of the personal information that we collect, use and disclose. In addition to the circumstances described in this form, we also collect, use and disclose personal information when permitted or required by law.

We collect information from our patients such as names, home addresses, home & work telephone numbers, and email addresses. (Collectively referred to as “contact information”). Contact information is collected and used for the following purposes:

  • to open & update patient files.
  • to deliver safe and efficient patient care
  • to provide health care
  • to advise you of treatment options
  • to enable us to contact you and maintain communication with you
  • to communicate with other treating health-care providers, including specialists and general dentists who are the referring dentists and/or peripheral dentists
  • to allow us to maintain communication and contact with you to distribute health-care information and to book and confirm appointments
  • to allow us to efficiently follow-up for treatment, care and billing
  • to complete and submit dental claims for third party adjudication and payment
  • to comply with legal and regulatory requirements, including the delivery of patients’charts and records to the Royal College of Dental Surgeons of Ontario in a timely fashion, when required, according to the provisions of the Regulated Health Professions Act
  • to comply with agreements/undertakings entered into voluntarily by the member with the Royal College of Dental Surgeons of Ontario, including the delivery and/or review of patients’ charts and records to the College in a timely fashion for regulatory and monitoring purposes
  • to permit potential purchasers, practice brokers or advisors to evaluate the dental practice and audit in preparation for a practice sale
  • to deliver your charts and records to the dentist’s insurance carrier to enable the insurance company to assess liability and quantify damages, if any
  • to prepare materials for the Health Professions Appeal and Review Board (HPARB)
  • to process credit card payments and/or post dated cheques
  • to assist this office to comply with all regulatory requirements
  • to comply generally with the law

Contact Information is disclosed to third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient’s behalf.

We collect information from our patients of their health history, family health history, physical conditions, and dental treatments. (Collectively referred to as “Medical Information”) Patients’ medical information is collected and used for the purpose of diagnosing dental conditions and providing dental treatment.

Patients’ Medical Information is disclosed:

  • To third party health benefit providers and insurance companies where the patients has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on their behalf.
  • To other dentists and dental specialist, where we are seeking a second opinion and the patients has consented to us obtaining the second opinion.
  • To other dentists and dental specialists if the patient, with their consent, has been referred by us to the other dentist for treatment.
  • To other dentists and dental specialists where those dentists have asked us, with the consent of the patient, to provide a second opinion.
  • To other health care professionals such as physicians if the patient, with their consent, has been referred by us to the other health care professional for a second opinion or treatment.

If we are ever considering selling all or part of our dental practice, qualified potential purchasers may be granted access as part of the due diligence process to patient information in order to verify information important to the potential sale. If this occurs, we will take steps to ensure that the prospective purchaser safeguards all personal information.

Dentists are regulated by the Ontario Dental Association and College which may inspect or records and interview our staff as part of its regulatory activities in the public interest. Your information may be accessed by regulatory authorities under the terms of the Regulated Health Professions Act (RHPA) for the purposes of the Royal College of Dental Surgeons of Ontario fulfilling its mandate under the RHPA, and for the defence of a legal issue.

When unusual requests are received, we will contact you for permission to release such information. We may also advise you if such a release is inappropriate.

You may withdraw your consent for use or disclosure of your personal information, and we will explain the ramifications of that decision, and the process.

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